Refund policy

I gladly accept returns, exchanges, and cancellations.

• Contact me within 3 days of delivery
• Ship items back within 7 days of delivery
• Request a cancellation within 24 hours of purchase
• Cancellation is not possible once the item has shipped
• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Conditions of return

• Buyers are responsible for return shipping costs.
• If the item is not returned in its original condition, the buyer is responsible for any loss in value

You can always contact us for any return questions at info@nadiadesign.co

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned like custom products (such as special orders or personalized items) and final sale items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

No exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.